Returns and Refunds Policy:

• There are no refunds for change of mind on a purchased item/s.
• To cancel an order once placed - If you have placed an order and then change your mind we do not offer refunds.
• If you insist on a refund and have a valid reason please contact us at: support@beautysuperstore.com.au with your reason and any photos of the product if it was damaged or faulty so we can assess your claim.
• If your claim is deemed successful there will be an admin and re-stocking fee to reverse the payment. The admin and re-stocking fee is $10 if you wish to proceed and the cost of returning the item is at the cost of the customer which is additional and you pay for postage to return the item. If the refund is deemed successful then the admin and re-stocking fee will apply and this will be deducted from the total refund amount.
• Damaged/Faulty products – If products are received damaged/faulty please contact us at: support@beautysuperstore.com.au within 48 hours to advise us of the order date and the details and photo evidence of the damaged/faulty product so we can assess the fault/damage and report back to you in a prompt and timely manner on the next steps. If the product is faulty or damaged, we will email you a Free return shipping label which you will attach to the box at no cost to you. The replacement product will be dispatched only once the damaged products have been received by us. You will not be charged freight to have the new undamaged item sent to you.
• Reaction to products – We suggest you only purchase skincare or any other products listed on beautysuperstore.com.au if you have tried it before and are aware there is no reactions to your skin. You must be prepared to take the risk of an adverse or disappointing reaction. While we refund / exchange on faulty products we do not refund / exchange because you don’t like a product or it has caused a reaction. We obviously cannot verify evidence of an adverse reaction with an online customer due to their inability to present in person and at the time to substantiate such a claim. There is also many contributing lifestyle factors to skin reactions not solely on a skincare products.
• Beautysuperstore.com.au accepts no responsibility for any reactions caused by the brands Beautysuperstore.com.au sells. For this reason we recommend to have tried the products on your skin from a salon or other means prior, to ensure the product you are purchasing is right for you.

Shipping Policy:

• FREE EXPRESS shipping for all orders – No Order Limit
• We offer Free Express Shipping (1-3 Business Days)
• All orders are shipped through our Fulfilment Warehouse Centres.
• To ensure free and fast shipping to your door within 1 to 3 business days we use Amazon FBA fulfilment warehouses and third party logistics fulfilment warehouses located in Australia to pick, pack, dispatch and deliver your purchases in the fastest possible time and It is Free on all orders and no order limit. Buy 1 product or more, Its Free on every order. That’s our Promise.
• If you find that an order has a delivery price attached to it, send us the order number and a screenshot of the order at check out and we’ll make it right and sort it out for you. You can do this via our email address at: support@beautysuperstore.com.au

Please Note:

• We do our best to ensure that your order is picked, packed, dispatched and delivered to your door in 1 to 3 business days. The way we can do this is we do things a little different to other online beauty stores. We have invested heavily into the infrastructure of the product fulfilment process in order to streamline the pick, pack, dispatch and delivery of your purchase in the quickest possible time frame. We can do this as we have third party logistics infrastructures implemented to ensure timely delivery of your purchases. Our Products are fulfilled by Amazon Australia Fulfilment centres and Australian third party logistics fulfilment centres located all over Australia and is shipped domestically in our local country which ensures you get Express delivery & to top it off its Free Delivery to your door every time.
• Once your order has been shipped you will receive a confirmation email which will include your Tracking Number. You can also track the progress of your order by logging into your account via our website under ‘My Orders’ once you have logged in.
• Tracking is usually available within 24 hours after dispatch.